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Please contact our Customer Service team on 80049294929
Standard (DHL)
Delivery Time:
Important Information:
Before we dispatch your order, we may need to confirm your details with your card issuer and verify your billing and shipping addresses.
First-time orders can only be shipped to the cardholder’s billing address or a corporate work address. To avoid delays, please ensure that your billing details are correct and match the address on your credit card statement.
We are not able to deliver to PO Boxes (including BFPO ) or Freight forwarders.
Once your order has been shipped, we are unable to make any amendments to the address.
To avoid any delays with your order, please ensure you select the delivery country before you proceed to Checkout.
We deliver to the following countries and regions on a DDP (Delivery Duty Paid) basis. This means all import duties, customs taxes and local sales taxes are calculated and included within the purchase price:
Shipments to the following countries will instead be sent on a DDU (Delivery Duty Unpaid) basis. This means you will be liable for any local sales taxes or import duties which may be charged on the delivery of your order:
International customs duties and sales taxes are non-refundable.
Made-To-Order:
Cinderella:
We stock the Cinderella edit with very limited availability, however, should your size be out of stock, we can handcraft a pair through our Made-to-Order service. In this case the lead time is 6 months.
Further details about the lead times are available on the individual product pages. For any help with placing your Cinderella order please do not hesitate to contact one of our stylists: customerservices.apac@jimmychoo.com
Pre-Order:
Pre-ordered items are not immediately available to be shipped out to you. We provide you with estimated delivery times on the product page of your chosen item, however please note these are guidelines and may be subject to change. Any updates on the estimated delivery time will be communicated to you by our Customer Services team.
If you have purchased a pre-ordered item along with an item that is immediately available on the same order, items will be dispatched as and when they become available.
Items are eligible for returns as long as they meet the requirements of our returns policy.
Fragrance and Beauty:
Nail polish and fragrances are not available in this region due to transportation restrictions.
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