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    • Women imageDiscover the Spring 2026 Men's Collection
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      • Jimmy Choo presents the Autumn 2026 Collection at Milan Fashion Week Jimmy Choo presents the Autumn 2026 Collection at Milan Fashion Week
      • Model holding a white top-handle bridal bag, photographed in black and white. The Rules of Engagement
      • Man seated in a workshop wearing a hat and layered tailoring, with a leather bag placed on a worktable beside him. Introducing the Spring 2026 Men’s Campaign: Cultural Creators
      • Woman wearing a denim jacket and carrying a tan leather shoulder bag, standing in front of large floral arrangements and green foliage. Introducing Spring 2026: Les Fleurs
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Need help with your order?
Delivery Times And Costs

Shipping is complimentary and orders will be delivered within 1-4 business days.All Standard orders are delivered via DHL and you will receive a tracking link by e-mail after dispatch.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste.

International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery.

Which Payment Methods Are Accepted?

We accept Visa, MasterCard, American Express, PayPal and JCB at our checkout. CUP is available in Hong Kong and Thailand only. ATOME is available in Singapore only. ApplePay is available in Hong Kong, Singapore and Malaysia only. WeChatPay is available in Hong Kong and Singapore only. AliPay is available in Hong Kong, Malaysia and Thailand only. AliPay HK is available in Hong Kong only. For all orders, payment is taken at time of dispatch, with the exception of orders placed with AliPay, AliPayHK, ATOME and WeChatPay, which are charged immediately.

Can I include a gift message and wrapping with my order?

While we are unable to provide specific gift wrapping with online orders, each item arrives in uniquely branded packaging.You will be able to personalise your order with a Gift Message before checkout.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns .

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

Delivery Times And Costs

Shipping is complimentary and orders will be delivered within 1-4 business days.All Standard orders are delivered via DHL and you will receive a tracking link by e-mail after dispatch.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste.

International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery .

Taxes and Duties

The Jimmy Choo website is divided into several regions. Please ensure that you select the country that you would like your order to be delivered to before you place your order.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste. International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery .

Can I amend my delivery address once the order has been placed?

Depending on the status of your order, we may be able to amend your shipping address. For further information please contact Customer Service.

Which carrier do you use? Will I have to sign for my parcel?

All orders are shipped with DHL. For further details, please view our Delivery page.

A signature is required for every delivery, and it is at this point that the responsibility for the goods delivered is passed to the consignee.

I have purchased more than one item on the same order, including a made-to-order and pre-order product; when will I receive these?

If you have purchased any additional items within the same order, these will be dispatched as and when they become available.

Which payment methods are accepted?  

We accept Visa, MasterCard, American Express, PayPal and JCB at our checkout. CUP is available in Hong Kong and Thailand only. ATOME is available in Singapore only. ApplePay is available in Hong Kong, Singapore and Malaysia only. WeChatPay is available in Hong Kong and Singapore only. AliPay is available in Hong Kong, Malaysia and Thailand only. AliPay HK is available in Hong Kong only. For all orders, payment is taken at time of dispatch, with the exception of orders placed with AliPay, AliPayHK, ATOME and WeChatPay, which are charged immediately.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

How will I know that my order has been placed successfully?

After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be dispatched.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Can I cancel or change my order details?

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service

Where can I find information regarding jimmy choo product care? 

You can refer to our Product Care page for the Material Guide and specific after care advice

What is the online returns policy?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns page.

How do I return an order in store?

You can return or exchange items purchased online at select Jimmy Choo boutiques, where our in-store associates will be on hand to assist you. For a full list of stores, please visit Store Locator.

Delivery Times And Costs

Shipping is complimentary and orders will be delivered within 1-4 business days.All Standard orders are delivered via DHL and you will receive a tracking link by e-mail after dispatch.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Taiwan, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste.

International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Delivery Times And Costs

Shipping is complimentary and orders will be delivered within 1-4 business days.All Standard orders are delivered via DHL and you will receive a tracking link by e-mail after dispatch.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Taiwan, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste.

International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Returns.

<When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Delivery Times And Costs

Shipping is complimentary and orders will be delivered within 1-4 business days.All Standard orders are delivered via DHL and you will receive a tracking link by e-mail after dispatch.

For orders shipped to the following countries, all import duties and local sales taxes are calculated and included within the purchase price, and will automatically be refunded in full if you return an item: Hong Kong, Singapore, Malaysia, Thailand, Macao, Taiwan, Indonesia, Philippines, Cambodia and Vietnam.

Import duties and local sales taxes are, however, not included for orders shipped to the following countries, and may be charged to the receiver upon delivery: Brunei, Laos, Mongolia, Myanmar and Timor-Leste.

International customs duties and sales taxes are non-refundable in this case. For more details, please visit Delivery & Returns.

What is the online returns policy and is my order eligible for a refund?

We offer complimentary returns on orders up to 28 days after you have received your order. Some exclusions may apply. For the full returns policy visit Delivery & Returns.

When will I be charged for my order?

For all in-stock and pre-order items, payment is charged at the time of dispatch.

For Made-to-Order purchases, these items will be charged in full 24-48 hours after the order is placed.

Items can be dispatched separately, you may see different transactions on your bank statement.

Can I cancel or amend any of my order details? 

We are unable to change the details but may be able to assist you to cancel and replace your order. For further information please contact Customer Service.

How can I track the delivery of my order? 

Once your order is dispatched, we will send you a confirmation email along with your unique tracking number.

Contact us

Call Us

(+852) 800938914 from Hong Kong
(+65) 8008526871 from Singapore
08081961939 from any other country

Monday to Saturday*
09:00am-10:00pm (HKT)

Message Us

customerservices.apac@jimmychoo.com

Our Live Chat is available 24/7*

(*Excluding Easter Sunday and Christmas Day)

Need more help? Message us or call 08081961939

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